Financial Aid Rights & Responsibilities

Your Rights

As a financial aid recipient, you have a right to:

  • Receive courteous service from the financial aid staff
  • Be provided timely and accurate service
  • Be provided information about your financial aid application
  • Confidentiality concerning your application as guaranteed in the Federal Right and Privacy Act (FERPA)

Your Responsibilities

As a financial aid recipient, you have the responsibility to:

  • Supplying complete and accurate information on which we base your eligibility for aid. If circumstances change, students must inform the financial aid office.
  • Update information on your FAFSA.
  • before you receive your first loan disbursement
  • Use the aid offered for educationally related expenses.
  • Reporting and updating mail and email addresses.
  • Reporting third party benefits such as VA or outside scholarships.
  • Understanding 91Ï㽶ÊÓƵ's Satisfactory Academic Progress Policy and maintaining Satisfactory Academic Progress.
  • Interacting with the financial aid office staff in a courteous manner.
  • Reading the contents of the 91Ï㽶ÊÓƵ's financial aid website and following instructions for aid acceptance, loan entrance counseling, and loan promissory notes.
  • about loan repayment when you graduate or leave the university.
  • Repay any loan you receive.
  • Understand that if you receive a full scholarship (from 91Ï㽶ÊÓƵ or outside sponsorships), you will be limited to direct costs and your JU award will be reduced and/or eliminated by any state, federal or outside gift aid you receive.
  • Understand that changes in enrollment (up or down) can affect your financial aid eligibility. You should consult with a financial aid counselor before making any changes to your enrollment.

Our Responsibilities

As a participant in the Federal Direct Loan Program, 91Ï㽶ÊÓƵ processes federal loans directly through the federal government. 91Ï㽶ÊÓƵ is committed to the following best practices with respect to private loans:

  • The University will not enter into any revenue-sharing arrangement with any lender.
  • The University and its employees whose work relates to financial aid will not solicit any gift and will not accept any gift of more than a de minimus value from student loan companies, guaranty agencies, or loan servicers.
  • The University will not assign a borrower's loan to a particular lender or refuse or delay certification of a loan based on a borrower's selection of a lender or servicer.
  • The University will not request or accept from any lender an offer for student loan funds, including funds for an opportunity pool loan, in exchange for a promise of a certain number of loans or a specified loan volume.
  • The University will not allow employees of student loan companies to staff its Financial Aid office or to answer student or parent calls.
  • University employees whose work relates to financial aid will not accept any fee, stipend, honorarium, or other payment to consult for or provide services to a lender guaranty agency or loan servicer.
  • University employees whose work relates to financial aid may serve on an advisory board, commission, or group established by a lender, guarantor, or group of lenders or guarantors. University employees who serve on an advisory board, commission, or group established by a lender, guarantor, or group of lenders or guarantors will not accept anything of value (other than reimbursement for reasonable expenses) for such service.

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Contact

Financial Services

Office location

Howard Administration Building
2800 University Blvd N
Jacksonville, FL 32211

Office hours

Mon – Fri, 8:30 a.m. – 5:00 p.m.

Telephone number

(904) 256-7060
Financial Services

(904) 256-7080
Student Accounts

Email address

finaid@ju.edu
Financial Services

studentaccounts@ju.edu
Student Accounts